Application Support Analyst, Information Technology -
National Office
Permanent, full time
The Multiple Sclerosis Society of Canada is an international leader in providing innovative services for people with MS and their families and advancing global research into the cause and cure of multiple sclerosis.
The Multiple Sclerosis Society of Canada, National Office is currently seeking an individual to join our Information Technology team in the capacity of Application Support Analyst. The successful candidate will research, analyze and document the requirements and specifications for reporting solutions and efficiencies while helping departments and managers meet their analytical objectives.
Responsibilities
Provide excellent customer service to both internal and external customers, offering Divisions and Chapters ongoing user support for Opal database and online registration systems
Monitor functionality of CRM and online systems
Assist in process of gathering business requirements for systems development
Facilitate user training sessions
Verify and assess quality and functionality throughout system development
Complete various administrative duties such as weekly updates and committee participation
Qualifications
A post-secondary diploma/degree in Computer Science, Mathematics, Commerce or Business Administration with at least three years experience in IT support and development or the equivalent education and experience.
CRM database and report writing experience considered an asset.
Strong French & English communication skills, both written & oral
Excellent organization and planning skills
Strong attention to detail with a regard for quality & professionalism
Excellent analytical and problem solving skills
Excellent verbal, written and interpersonal communication skills
Self starter with the ability to balance multiple priorities with overlapping deadlines
Ability to work as part of a team
Ability to maintain confidentiality at all times
Location: Toronto. Occasional travel along with willingness to work evenings and weekends is required.
Please submit résumé, including salary expectations, by noon on Friday, March 19th to:
Mandeep Brar, Coordinator, Human Resources Multiple Sclerosis Society of Canada
Facsimile: (416) 922-7538 Email: hr@mssociety.ca
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply.We appreciate your interest and will contact you if a meeting is required.
Senior Coordinator, endMS Research and Training Network Operations Research and Programs - National Office
Contract full time position (24 months)
The Multiple Sclerosis Society of Canada is an international leader in providing innovative services for people with MS and their families and advancing global research into the cause and cure of multiple sclerosis.
The endMS Research and Training Network is a nationwide initiative formed to accelerate discovery in the field of multiple sclerosis in Canada. Through innovative education and funding programs, we aim to attract, train and retain MS researchers and increase opportunities to conduct MS research in Canada.
The endMS Network is managed by the MS Society of Canada and funded through its related MS Scientific Research Foundation as the flagship investment of the $60 million endMS capital campaign.
The Senior Coordinator, endMS Research and Training Network Operations will be responsible for coordinating the execution of the internal communication strategy for the endMS Network and for supporting the development and execution of the research community communication strategy for the endMS Network. In this capacity, the Senior Coordinator will also maintain and coordinate all aspects of the development and maintenance of the endMS Network’s website. The successful candidate will coordinate the Society’s relationship with the endMS Network’s Regional Research and Training Centres (RRTC’s) as directed by the Senior Manager, endMS Research and Training Network. Additionally, this role will support the Senior Manager in the development, analysis and reporting of programmatic evaluations related to the endMS Network’s activities.
Responsibilities:
Coordinate all aspects of the execution of the Society-related components of the endMS Network-related communications strategy, including:
Provide input into and execute the internal communications strategy for endMS Network and the communications plans for the National Personnel Awards Programs and National Education Programs of the endMS Network
Provide financial administration of the Society-related aspects of the communications budget
Provide feedback on all marketing / communications / fundraising documents related to the activities of the endMS Network; solicit feedback from Senior Manager as required
Maintain the endMS Network’s SharePoint website (www.endmsnetwork.ca) in all its aspects and coordinate upgrades to content and functionality, including:
Manage maintenance of and updates to the main page and national programs pages with information on endMS Network programs and activities
Coordinate upgrades to the functionality of all pages to meet the needs of RRTC Coordinators, including ensuring testing / troubleshooting of upgrades
Respond to inquiries related to the website – both from RRTC Coordinators with respect to the technology and from endMS Network participants with respect to content
Update training materials for RRTC Coordinators and provide ongoing training
Conduct daily monitoring of website content and functionality
Coordinate harmonization of endMS Network website with the endMS capital campaign and Society websites, including ensuring linkages between the sites
Manage updates to and content of endMS Network RRTC Coordinators’ team site
Coordinate the Society’s relationships with the RRTCs, including:
Act as primary liaison between the Society and the RRTC Coordinators
Coordinate regular teleconferences and face-to-face meetings
Provide input into the agendas for monthly teleconferences / meetings of RRTC Coordinators and Directors
Follow up on action items emerging from teleconferences / meetings of RRTC Coordinators and Directors
Refine and disseminates communication guidelines to RRTC Coordinators
Respond to inquiries from RRTC Coordinators
Coordinate RRTCs’ semi-annual financial and activity reporting process, including:
Manage process for receipt, tracking, review and follow up on RRTCs’ financial and activity reports
Process and track semi-annual payments to RRTCs
Support the implementation of endMS Network programmatic evaluation and, at the direction of the Senior Manager, execute the analysis and reporting of data
Qualifications:
University degree or post secondary diploma in sciences, communications, information technology or education with at least three years relevant experience, or the equivalent education & experience
Demonstrated proficiency in program coordination
Ability to work within and among a board spectrum of interests and abilities within both internal and external stakeholders
Demonstrated competency in financial administration
Exceptional customer service skills with the ability to provide support within an electronic medium
Exceptional computer skills including demonstrated proficiency in Sharepoint Solutions, MS Word, MS Outlook, MS Excel and MS PowerPoint
Organizational ability with superior attention to detail
Excellent time management skills with the ability to prioritize multiple tasks in a fast paced, results oriented environment
Highly developed interpersonal skills with the ability to work effectively with all levels of staff, volunteers and external clients and stakeholders within the research community
Ability to maintain confidentiality at all times and demonstrated use of discretion and sound judgment
Strong written and oral communication skills
Written and oral proficiency in French is considered an asset
Ability to work independently and within a team
Demonstrated proficiency in program evaluation including data analysis and development of reports
Location: Toronto
Please submit resumé, including salary expectations, by 5:00 p.m. on Wednesday, March 31 2010 to:
Mandeep Brar, Coordinator, Human Resources Multiple Sclerosis Society of Canada
175 Bloor Street East, Suite 700, Toronto, ON M4W 3R8
Facsimile: (416) 922-5015 Email: hr@mssociety.ca
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply.We appreciate your interest and will contact you if a meeting is required.
Business Analyst, Research Grants Administration
Research and Programs - National Office
Permanent full time
The Multiple Sclerosis Society of Canada is an international leader in providing innovative services for people with MS and their families and advancing global research into the cause and cure of multiple sclerosis.
The Business Analyst, Research Grants Administration will be responsible for providing technical support for the development, deployment and ongoing improvement of the Society’s granting software, serving as a primary contact for technical issues related to applicants of the research grant funding programs of the MS Society of Canada (MSSC) and MS Scientific Research (MSSRF). In addition, the successful candidate will liaise with the software vendor to secure the necessary support for the grant administration software as directed by the Assistant Vice-President, Research.
Responsibilities:
Serve as the primary contact for the Society with internal stakeholders and the software development team for msgrantscanada.ca
Receive and resolve technical issues referred by internal customer service staff
Analyze current system design in light of current and future research funding program requirements, and make recommendations and implement approved solutions
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and provide the deliverables as needed
Collaborate with software developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Develop and train users through both formal and informal training programs
Manage projects to accomplish goals within limitations of time, cost and quality standards and communication tools
Define project success criteria and disseminate to all involved parties throughout the project life cycle
Lead technical testing efforts
Ensure technical issues are identified, tracked, reported on and resolved in a timely manner
Qualifications:
College diploma or university degree in business commerce or information technology with Business Analysis Certification and at least five years experience, or the equivalent in education and experience
Experience in operations/process engineering development and maintenance
Demonstrated competency in providing customer service and support within an electronic medium
Ability to quickly learn and support new software applications
French language skills considered an asset
Organizational ability with superior attention to detail
Excellent time management skills with the ability to prioritize multiple tasks in a fast paced, results oriented environment
Highly developed interpersonal skills with the ability to work effectively with all levels of staff, volunteers and external clients and stakeholders
Ability to maintain confidentiality at all times and demonstrated use of discretion and sound judgment
Strong written and oral communication skills
Location: Toronto
Willingness to work flexible hours, especially during “peak” times in the grants funding cycle is required
Please submit resumé, including salary expectations, by 5:00 p.m. on Wednesday, March 31, 2010 to:
Mandeep Brar, Coordinator, Human Resources Multiple Sclerosis Society of Canada
175 Bloor Street East, Suite 700, Toronto, ON M4W 3R8
Facsimile: (416) 922-7538 Email: hr@mssociety.ca
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply.We appreciate your interest and will contact you if a meeting is required.
Administrative Assistant
Research and Programs - National Office
Permanent full time
The Multiple Sclerosis Society of Canada is an international leader in providing innovative services for people with MS and their families and advancing global research into the cause and cure of multiple sclerosis.
The Administrative Assistant will be responsible for supporting the operational activities of the Research and Programs department by carrying out a variety of administrative tasks in support of the department’s standing committees, facilitating stakeholder networking and coordination. The successful candidate will act as the primary contact for the department with respect to office administration as directed by the Senior VP.
Responsibilities:
Maintain electronic and print files of all matters pertaining to departmental and endMS Network standing committees
Maintain current membership lists and contact information for all standing committees and ad hoc committees as required
Maintain a consolidated departmental calendar recording all key events and activities such as vacations and monthly meetings.
Coordinate logistics for all departmental committee meetings (face-to-face and remote) including: meeting space, catering, AV, teleconference and web conference booking
Ensure that all required meeting documents are prepared, reviewed, approved and distributed in a timely manner.
Record minutes for all meetings including tracking attendance as requested and ensure timely review and approval of all drafts
Review and recommend for approval all expense claims related to departmental committee meetings
Prepare for approval, generation and dissemination invoices and cheque requisitions related to committee activities
Serve as the Content Owner on Sharepoint for the department’s team site ensuring timely and accurate uploading and file management
Serve as point of contact for general inquiries directed to the department
Liaise with other functional areas of the Society on behalf of the department as directed
Qualifications:
A post secondary diploma or degree in communications, business administration or related studies with demonstrated administrative competency in a high-volume office environment, or the equivalent education & experience
Working with volunteers in a not-for-profit organization considered an asset
Exceptional organizational ability with superior attention to detail
Excellent event and time management skills with the ability to prioritize multiple tasks and projects in a fast paced, results oriented environment
Demonstrated experience recording accurate minutes of meetings
Excellent administrative and computer skills including demonstrated proficiency in MS Word, MS Outlook, MS Excel, MS Publisher, MS PowerPoint, MS Sharepoint and Internet Explorer
Professional and service orientated attitude that demonstrates tact and diplomacy
Highly motivated self-starter with demonstrated ability to support a team-oriented environment
Highly developed interpersonal skills with the ability to work effectively with all levels of staff, volunteers and external clients and stakeholders.
Ability to maintain confidentiality at all times and demonstrate use of discretion and sound judgment
Superior written and oral communication skills
Excellent problem-solving and analytical skills
Both written and oral proficiency in French is considered an asset.
Location: Toronto
Please submit resumé, including salary expectations, by 5:00 p.m. on Wednesday, March 31, 2010 to:
Mandeep Brar, Coordinator, Human Resources Multiple Sclerosis Society of Canada
175 Bloor Street East, Suite 700, Toronto, ON M4W 3R8
Facsimile: (416) 922-5015 Email: hr@mssociety.ca
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply.We appreciate your interest and will contact you if a meeting is required.
The Multiple Sclerosis Society of Canada is an international leader in providing innovative services for people with MS and their families and advancing global research into the cause and cure of multiple sclerosis.
Reporting to the Executive Director, Halton Regional Chapter, this position will be responsible for supporting the Executive Director to develop, coordinate, deliver and evaluate the program and services which enhance the quality of life for people affected by MS. The incumbent will be required to complete the screening process including completion of appropriate background checks in compliance with the National Screening Measures Policy (2006).
Responsibilities:
Assist in the identification of the health and psychosocial needs of persons with MS and their families, informing them of available services, financial resources, and addressing questions and concerns where possible
Provide telephone, office and home support counselling and follow-up service to persons and their families through various stages of the disease
Assess client inquiries regarding assistive devices and direct clients to the appropriate medical professional equipment assessment
Arrange and coordinate funding for assistive devices through a variety of community resources
Administer and maintain Equipment Funding Program, Equipment Loan Program and Special Assistance Program
Coordinate the Chapter Social and Recreational Program including the administration, registration, staffing and program evaluation.
Assist in the delivery of Support Group meetings, including the arrangement of guest speakers, refreshments and administrative duties
Coordinate, monitor and complete program evaluations for a range of support programs and services that meet the needs and interests of Chapter
Develop strategies to increase awareness of MS i.e. Displays, professional affiliations, participate in special events
Assumes the role of Research Advocate and manage the distribution of information regarding recent research findings to members
Prepare educational material as necessary including materials for displays and presentations
Contribute to the Chapter newsletter, maintain print resources and Chapter website as required
Identify opportunities for volunteer participation in the Client Services program and assist with volunteer coordination training and supervision as required
Qualifications
University degree or community college diploma in Social Sciences, Social Work, Health Sciences or a related field with at least 3-5 years of experience or the equivalent education & experience
A valid drivers license and access to a vehicle is required
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply.We appreciate your interest and will contact you if a meeting is required.
Coordinator, Pledge and Participant Services - Ontario Division
Contract full time position (16 months)
The Multiple Sclerosis Society of Canada is an international leader in providing innovative services for people with MS and their families and advancing global research into the cause and cure of multiple sclerosis.
TheCoordinator, Pledge & Participant Services will assist in the processing and depositing of monies raised through Ontario Fundraising Events, balance and post lump sum and tax receipt batches, and will be responsible for reconciling OLAP reports for core fundraising events. The successful candidate will also supervise the temporary staff responsible for updating Opal records for event participants and the generation of tax receipts for Fundraising Events across the country Responsibilities:
Handle receipting inquiries for fundraising events
Process and prepare fundraising donations for bank deposits in a timely manner
Coordinate the timing of finance department involvement in the banking process to ensure timely depositing of event funds and prepare bank deposit summary for BRINKS
Supervise and train volunteers and temporary staff pertaining to counting, lump summing, and receipt keying procedures for fundraising events
Reconcile and investigate discrepancies in OLAP reports for all core fundraising events
Process all credit card donations received for fundraising events and investigate discrepancies
Process credit card transactions for various chapter and division offices and provide summary reports to Coordinator, Office Services & Finance for distribution of funds to the chapters and division offices
Key lump summing and receipting for event participants
Assist in distribution of post event prizes
Perform data entry work as required
Assist in preparation of registration supplies for fundraising events
Attend fundraising events as required with specific responsibilities including training and supervision of the registration area
Qualifications:
A college diploma in a related field with at least 2 years of customer service experience or the equivalent education or experience
Bondable, able to handle large amounts of monies
Excellent mathematical skills
Excellent computer skills, including proficiency with Excel, CRM databases, MS Word, Outlook, and Internet Explorer
Outstanding telephone manners, with superior verbal and written communication skills and excellent interpersonal skills
Excellent organizational skills with attention to detail and ability to prioritize effectively
Able to multi-task and work on multiple projects for multiple locations at the same time
Ability to maintain confidentiality at all times and display discretion
Ability to solve problems and practice good decision-making
Ability to be flexible and respond to diverse work load
Comfortable interacting with individuals with disabilities
Demonstrates positive enthusiasm and is a self-starter
Location: Toronto. Occasional evening and weekend work may be required.
Please submit cover letter and résumé, including salary expectations, by 5:00 p.m. on Friday March 19th to:
Mandeep Brar, Coordinator, Human Resources & Collaboration Multiple Sclerosis Society of Canada
175 Bloor Street East, Suite 700, Toronto, ON M4W 3R8
Email: hr@mssociety.ca
he MS Society of Canada embraces diversity and encourages all qualified applicants to apply.We appreciate your interest and will contact you if a meeting is required.
The Multiple Sclerosis Society of Canada is an international leader in providing innovative services for people with MS and their families and advancing research into the cause and cure of multiple sclerosis.
The Ontario Fundraising Events Department is a non-profit events sector leader, generating millions in fundraising revenue mostly through well-known participant-based fundraising programs such as the RONA MS Bike Tour, the MS Read-A-Thon and the MS Walk.
The Ontario Fundraising Events Marketing department provides a positive learning opportunity for someone able to work in a fast paced environment and quickly adapt to diverse situations. We meet the challenges of a competitive, evolving marketplace remaining true to our organizational values and culture. At the same time, our workplace is recognized as enjoyable, friendly and flexible; and provides growth opportunities for those who excel.
If you have a background in PR/communications, advertising or marketing and have a true desire to make an impact in people’s life, this might be the career opportunity you’ve been looking for.
TheOntario Fundraising Events Marketing Team is seeking an individual to assist with the writing and execution of marketing initiatives for the department’s core events including but not limited to the MS Walk, MS Read-A-Thon, and RONA MS Bike Tour.
This is a 4 month position starting May 2010 based out of our Toronto office. The selected candidate will receive a paid Honorarium plus coverage of a portion of transportation expenses.
This is a great learning opportunity to work with marketers in a dynamic, fast paced environment and gain valuable hands on experience.
Responsibilities
Support in the execution of wide-ranging marketing initiatives and in the production of varied print/online marketing creative pieces
Assist with writing content for the Ontario Division Fundraising Events website, other online outlets (i.e. e-Newsletters) as well as print materials (i.e. newsletters, advertisements)
Create, write, post and promote content on social media sites
Assist with research, analysis, and measurement tools to support marketing, promotions, and recruitment strategy
Participate in working with designers, writers, production staff, coordinators and managers to develop creative materials to meet business needs
Help monitor content of website, social media sites and email marketing pieces
Gather competitive research with regard to marketing initiatives for management review
Assist with tactical coordination – data administration, library management (logos, photos, graphic files), proofing process, approvals, content/version tracking, coordination of distribution channels
Additional duties as assigned
Qualifications
Completed or currently completing University degree/college diploma in Communications, Marketing, Advertising, Public Relations or related field
Writing portfolio and project management experience. Customer service experience an asset.
Candidates selected for an interview must submit writing samples
Outstanding writing and research skills
Sound project management and organizational skills and the ability to develop and implement processes to track and monitor projects against established timelines
Demonstrated capacity to work with diverse groups and interests and to facilitate consultative process
Ability to work well as part of a team as well as independently
Interest in writing and social media and leveraging available resources to strengthen marketing initiatives
Ability to prioritize workflow according to the marketing timeline with excellent communication and time management skills in the midst of competing priorities and tight deadlines
Aptitude for computers and working with internal and external resources/vendors
Creative with strong attention to detail
Location: Toronto
Please submit résumé and cover letter by Monday March 22, 2010 to:
Carol Strauss, Supervisor, Marketing and Promotions, Ontario Fundraising Multiple Sclerosis Society of Canada
175 Bloor Street East, Suite 700, Toronto, ON M4W 3R8
Email: carol.strauss@mssociety.ca fax: 647-435-4691
Specify “Marketing and Communications Internship Application” in the subject line of email applications
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply.We appreciate your interest and will contact you if a meeting is required.
The Multiple Sclerosis Society of Canada is an international leader in providing innovative services for people with MS and their families and advancing research into the cause and cure of multiple sclerosis.
The Ontario Fundraising Events Department is a non-profit events sector leader, generating millions in fundraising revenue mostly through well-known participant-based fundraising programs such as the RONA MS Bike Tour, the MS Read-A-Thon and the MS Walk.
The Ontario Fundraising Events Marketing department provides a positive learning opportunity for someone able to work in a fast paced environment and quickly adapt to diverse situations. We meet the challenges of a competitive, evolving marketplace remaining true to our organizational values and culture. At the same time, our workplace is recognized as enjoyable, friendly and flexible; and provides growth opportunities for those who excel.
If you have a background in design, webmarketing, IT and have a true desire to make an impact in people’s life, this might be the career opportunity you’ve been looking for.
The Ontario Fundraising Events Marketing Team is seeking an individual to assist with the development, execution and tracking of online marketing initiatives for the department’s core events including but not limited to the MS Walk and RONA MS Bike Tour.
This is a 4 month positions starting May 2010 based out of our Toronto office. The selected candidate will receive a paid Honorarium plus coverage of a portion of transportation expenses.
This is a great learning opportunity to work with marketers in a dynamic, fast paced environment and gain valuable hands on experience.
Responsibilities
Assist in the design, layout and technical development of online templates i.e. email templates, mastheads, graphics and applications for social media sites
Design small scale print and web promotional and advertising materials
Assist with updates to Ontario Division Fundraising Events website and social media
Look for opportunities to drive traffic to and increase user friendliness of all online vehicles
Assist in producing, synthesizing and analyzing web, email and social media traffic reports
Assist in monitoring and ensuring functionality of website, social media sites, applications and email marketing pieces
Gather competitive research with regard to online marketing
Additional online digital and design duties as assigned
Qualifications
Completed or currently completing University degree/college diploma in related field
Experienced/knowledgeable in website development, email marketing and social media
Basic/intermediate knowledge of HTML, Java, Dreamweaver, style sheets and Photoshop. Flash, video editing and other design software knowledge an asset
Demonstrated capacity to work with diverse groups and interests and to facilitate consultative process as well as work independently
Interest in technology and leveraging available resources to strengthen and grow online and e-marketing initiatives
Ability to prioritize workflow keeping in line with an online marketing timeline with excellent communication, time management and organizational skills in the midst of competing priorities
Ability to work well as part of a team as well as independently
Aptitude for computers and working with internal and external resources/vendors to troubleshoot technical issues
Creative with attention to detail
Location: Toronto
Please submit résumé and cover letter by Monday March 22, 2010 to:
Carol Strauss, Supervisor, Marketing and Promotions, Ontario Fundraising Multiple Sclerosis Society of Canada
175 Bloor Street East, Suite 700, Toronto, ON M4W 3R8
Email: carol.strauss@mssociety.ca fax: 647-435-4691
Specify “Graphic/Web Design Internship Application” in the subject line of email applications.
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply.We appreciate your interest and will contact you if a meeting is required.
